Someone has left your company or is no longer in charge of the account and you want to see if you can change the details.
Option 1:
You still have access to the HeySummit account and/or the email inbox that the Event Organizer account is connected to.
While logged into the Event Organizer account, head to Account Dashboard > Profile to change the email address.
You can then email us at [email protected] (via the email address the account is under) with a request to update the details in our payment processor too so that the appropriate person receives invoice/billing notifications via email.
Option 2:
The person currently in charge of the account is no longer with the company and you no longer have access to their email inbox.
You can email us at [email protected] from your own organization email with the request. Our team will then try to reach out to the current Event Organizer email address. If we have no response in 3 working days, we will go ahead and make the changes and then let you know.