Skip to main content

Hiding An Active Ticket

Written by Benjamin Dell

Maybe your event includes a promotional, invite-only, or early-bird ticket. You want to stop it appearing on the normal registration flow, but you still want attendees who already claimed or purchased it to keep their access.

Use one of these options depending on what you need:

  • Hide During Checkout? keeps the ticket active but removes it from normal checkout. This is useful for secret or invite-only tickets that you link to from a custom landing page or confirmation page.

  • Date Range on a ticket price controls when that price is visible and available to buy. This is useful for limited-time or early-bird pricing.

  • Delete removes the ticket type. Use this only if you no longer need to manage or sync that ticket. Previous paid purchase records are not deleted, but deleting the ticket removes the ticket row you would use for future changes.


Hide a ticket from normal checkout

  1. Go to Ticketing & Payments > Tickets, Add-ons & Donations, then open the Tickets tab.

  2. Open the ticket's (...) menu, then choose Manage Ticket.

  3. Open Checkout. Under Display, turn on Hide During Checkout?.

  4. Press Save and Close.


Checkout tab showing the Hide During Checkout setting under Display


This does not remove access from attendees who already have the ticket.


Limit when a ticket price is available

  1. Go to Ticketing & Payments > Tickets, Add-ons & Donations, then open the Tickets tab.

  2. Open the ticket's (...) menu, then choose Manage Ticket.

  3. Open Pricing, then select the pencil icon (Edit this price) beside the price.

  4. Under Price timing, set Availability to Date range, then enter the From and/or To dates. Select Update to return to the ticket, then Save and Close.


Edit price dialog with Date range availability and From and To fields


A To date is inclusive in the event timezone. For example, a price available to September 5 remains available until 11:59 pm on September 5. To hide a price immediately, set its date range to dates in the past.

For more detail on date-based pricing, see Limited-Time Discount on Ticket Prices. For deletion behavior, see Deleting and Customising Tickets.

Did this answer your question?