Event Access

Magic Link Troubleshooting
Scenario You have registered for an event and followed our steps for logging in to the event site. However, you are running into some issues and can't...
Wed, Dec 21, 2022 at 8:19 PM
Phone number field error on sign up
Scenario You have decided to sign up for a HeySummit account to create your next event, but are having a problem entering your phone number during sign up....
Wed, Dec 21, 2022 at 8:13 PM
Signing in to your affiliate dashboard problem
Scenario You are trying to access your HeySummit affiliate dashboard, but you are having difficulty with this (error message: Page Not Found). Qui...
Wed, Dec 21, 2022 at 8:10 PM
What happens if I make a speaker or session "inactive"?
Scenario You have been creating your event, but some of your Speakers have not confirmed attendance, so you have disabled them or made them inactive so the...
Wed, Dec 21, 2022 at 8:07 PM
Troubleshooting attendee access issues when your Event is live
Scenario After putting in so much work to make your event a success, the last thing you want is any issues for attendees on the day - but sometimes these t...
Wed, Dec 21, 2022 at 7:52 PM
You suspect HeySummit is down
Scenario You’ve just attempted logging into your summit and you are getting unexpected errors. Here’s what can be done about it. Quick start If you are a...
Wed, Oct 13, 2021 at 2:35 PM
Do I still have access if I cancel subscription and can I pause my account?
Scenario Your event has ended and you no longer need your subscription but you want to know if you can still access the contents of your event if you ca...
Thu, Dec 9, 2021 at 2:01 PM
You want to know why an event is missing from your dashboard
Scenario You're an Event Organizer or a Team Member wanting to view an event that you know was created but you can't see it on your dashboard.  ...
Thu, Dec 9, 2021 at 2:10 PM