Payments

You’re experiencing problems with payment
Scenario You're the HeySummit account holder and you are receiving emails from HeySummit stating that your payment was unsuccessful, or you...
Thu, Sep 16, 2021 at 10:31 AM
You want to troubleshoot setting up Stripe
Scenario You've tried to set up Stripe under Event Setup > Payment Methods. Still, you are seeing an error message that says something like &qu...
Wed, Nov 24, 2021 at 9:45 PM
Why have I not received my payout?
This article covers a feature that is not offered after November 24, 2021.  HeySummit no longer operates a payout system. By 24 November 2021, all Event Or...
Wed, Nov 24, 2021 at 9:38 PM
You want to issue a refund
Scenario Sometimes, people buy tickets to events and realize, for a variety of reasons, that they've changed their minds. This article covers a ...
Wed, Nov 24, 2021 at 1:36 PM
You want to know about taxes and fees when it comes to your tickets on HeySummit
Read on to find out about taxes and ticketing on your events HeySummit does not add any VAT or other taxes onto your ticket sales for customers, and it ...
Thu, Nov 11, 2021 at 12:29 PM
You want to know how HeySummit handles VAT for your Event Organizer subscription
If you're a UK customer, we'll charge 20% VAT on your Event Organizer subscription. You can claim this back if you're also VAT registered. If...
Tue, Nov 2, 2021 at 6:05 PM
You want to know how to connect your PayPal account to your event
Who can use PayPal to process ticket sales payments? You can use PayPal as your Custom Payment Provider if you have a Business account with PayPal. Don...
Wed, Nov 24, 2021 at 9:40 PM
You want to add a payment gateway to accept payments.
Scenario You're ready to start selling tickets and watching your attendee list grow, but you need to be able to take in the money and manage your ...
Wed, Nov 24, 2021 at 9:50 PM