Payments

Payment problem
Scenario As the HeySummit account holder, you are receiving emails from HeySummit stating that your payment was unsuccessful or you've been locked ...
Thu, Oct 13, 2022 at 8:54 PM
Setting up Stripe troubleshooting
Scenario You have tried to set up Stripe under Event Setup > Payment Methods. Still, you are seeing an error message that says something like "...
Mon, Feb 27, 2023 at 7:12 PM
Why have I not received my payout?
This article covers a feature that is not offered after November 24, 2021.  HeySummit no longer operates a payout system. By 24 November 2021, all Event Or...
Sun, Dec 18, 2022 at 9:16 PM
Issuing a refund
Scenario People buy tickets to events and realise, for a variety of reasons, that they have changed their minds. This article covers a feature that i...
Sat, Dec 17, 2022 at 4:40 PM
Tax and fee information for tickets on HeySummit
Read on to find out about taxes and ticketing on your events. HeySummit does not add any VAT or other taxes onto your ticket sales for customers, and it...
Mon, Mar 20, 2023 at 5:41 PM
How does HeySummit manage VAT for Event Organiser subscriptions?
Scenario After setting up your company details on HeySummit, you would like to know how VAT is managed.  Quick Start If you are a UK customer, we'...
Sat, Nov 19, 2022 at 12:38 PM
Connecting your PayPal account to your event
Scenario Who can use PayPal to process ticket sales payments? You can use PayPal as your Custom Payment Provider if you have a Business account with PayPa...
Tue, Dec 20, 2022 at 5:12 PM
Adding a payment gateway to accept payments
Scenario You are ready to start selling tickets but you need to be able to take in the money and manage your transactions.  Quick start There ar...
Wed, Dec 21, 2022 at 8:00 PM