Payments

You’re experiencing problems with payment
Scenario You're the HeySummit account holder and you are receiving emails from HeySummit stating that your payment was unsuccessful, or you...
Thu, Sep 16, 2021 at 10:31 AM
You want to troubleshoot setting up Stripe
Scenario You're on a Business Plan so that you can attach your own Stripe account to an event instead of HeySummit's. You've tried ...
Thu, Sep 16, 2021 at 11:41 AM
Why have I not received my payout?
We process payouts on the first business day of every month. Payment information that is added after this time will result in that payout being processed th...
Wed, Oct 13, 2021 at 1:48 PM
You want to issue a refund
Scenario Sometimes, people buy tickets to events and realise, for a variety of reasons, that they've changed their minds. Quick start If you...
Thu, Oct 14, 2021 at 12:07 PM
You want to know how HeySummit handles VAT for your Event Organizer subscription
If you're a UK customer, we'll charge 20% VAT on your Event Organizer subscription. You can claim this back if you're also VAT registered. If...
Thu, Oct 14, 2021 at 3:30 PM
You want to know how to connect your own PayPal account to your event
Scenario By default, HeySummit processes all your ticket sales and pays you out at the beginning of each month. Note: for Event Organizer accounts created ...
Wed, Oct 20, 2021 at 10:16 PM