Webinar Providers/ Host Connections

I'm seeing a "Zoom Token Invalidated" error
There are 2 common reasons you may come across an error when trying to connect your Zoom account to your HeySummit event.   Not having the correct permi...
Thu, Sep 16, 2021 at 11:17 AM
Your replay on Spotlightr isn't working
Scenario You're using Spotlightr (formerly vooPlayer) to host your replays. You've entered all the required information, yet the video doe...
Thu, Sep 16, 2021 at 10:32 AM
You're having trouble playing videos uploaded to Vimeo
Scenario You're using Vimeo to upload your pre-recorded talks to your HeySummit page. However, you're having trouble getting your videos t...
Thu, Sep 16, 2021 at 10:44 AM
You picked 'HTML5 Video' as your pre-recorded or replay video provider and the video won't play
Scenario You've chosen to use a pre-recorded talk for your summit, using your own link under HTML5 Video, or are using this for a replay. You&#...
Thu, Sep 16, 2021 at 11:10 AM
My webinar links are stuck on "creating speaker URLs"
Scenario When you're setting up your sessions on one of HeySummit's native integrations, we generate links for your speakers to join the session...
Thu, Sep 16, 2021 at 11:17 AM
Why are my replay videos not visible to my attendees?
Summary After putting in so much work to make your live event a success, the last thing you want is for attendees to be unable to see your video replays. ...
Thu, Sep 16, 2021 at 11:11 AM
You’re unable to connect to your integrated account
Scenario You're trying to login to your HeySummit integrated account (Zoom, BigMarker or LiveWebinar) but you're met with the message that ther...
Tue, Oct 12, 2021 at 10:15 PM
You’re unable to connect to your integrated account
Scenario You're trying to login to your HeySummit integrated account (Zoom, BigMarker or LiveWebinar) but you're met with the message that ther...
Tue, Oct 12, 2021 at 10:20 PM
Troubleshooting Webinar Provider and Host connections
Scenario You're trying to connect your webinar account to a Host in HeySummit, but you're getting an error message. Common issues with Host conn...
Wed, Oct 13, 2021 at 1:20 PM
Why is Zoom showing the timezone as London?
Scenario You are setting up your sessions on your event and when looking at your Zoom account you see that your sessions are set in London time - but you&#...
Wed, Oct 13, 2021 at 1:52 PM