Someone has left your company or is no longer in charge of the account and you want to see if you can change the details.
You still have access to the HeySummit account and/or the email inbox that the Event Organizer account is connected to.
While logged into the Event Organizer account, head to My Account > Profile to change the email address.
You can then email us at email@example.com (via the email address the account is under) with a request to update the details in our payment processor too so that the appropriate person receives invoice/billing notifications via email.
The person currently in charge of the account is no longer with the company and you no longer have access to their email inbox.
You can email us at firstname.lastname@example.org from your own organization email with the request. Our team will then try to reach out to the current Event Organizer email address. If we have no response in 3 working days, we will go ahead and make the changes then let you know.