Scenario

Someone has left your company or is no longer in charge of the account and you want to see if you can change the details. 

Quick start

Option 1:

You still have access to the HeySummit account and/or the email inbox that the Event Organizer account is connected to.

While logged into the Event Organizer account, head to My Account > Profile to change the email address.

You can then email us at support@heysummit.com (via the email address the account is under) with a request to update the details in our payment processor too so that the appropriate person receives invoice/billing notifications via email.

Option 2:

The person currently in charge of the account is no longer with the company and you no longer have access to their email inbox.

You can email us at support@heysummit.com from your own organization email with the request. Our team will then try to reach out to the current Event Organizer email address. If we have no response in 3 working days, we will go ahead and make the changes then let you know.