We process payouts on the first business day of every month. Payment information that is added after this time will result in that payout being processed the following month.
Note: for Event Organizer accounts created after 6th Sept 2021, the payouts associated with your account will be withheld for up to 60 days after the last payment was processed to ensure any charge-back fees from your attendees are covered.
We recommend a few things to ensure your payout is processed properly and on time:
- Be sure your payout information is entered correctly first. Please refer to this article on how to set up payout information.
- When we send a payout, Wise starts the payout process to the email address entered under your Payout Settings. Checkout out a bit more information on Wise in this article.
- If you already have a Wise account under this email, the amount will be deposited automatically into your account and will use the bank information stored.
- If you don't have a Wise account yet, once you set up your info under settings, Wise will send you an email (to the email previously provided), notifying you about a payment, and asking you to input your details to collect your payment.
If you do not respond to the Wise email within a week, the payment will be returned to HeySummit. If this happens, let us know at firstname.lastname@example.org, and we should be able to process it again.