There are 2 common reasons you may come across an error when trying to connect your Zoom account to your HeySummit event.

 

Not having the correct permissions on your Zoom account

 

In order to use the Zoom integration, you need to have a Zoom account with admin permissions. This means you are the account owner or you have a host account that was assigned to you by the account owner.

You can check your admin status by signing into your Zoom account and checking for the admin panel on the left side of the My Profile page. Make sure to use the same email that you are using to link the Zoom account in HeySummit.

If you don't see the admin panel then the account you are using does not have the permissions required to set up the integration. The account admin will need to use their email and password in the HeySummit dashboard to set up the Zoom integration.

 

Custom domain issues

In rare cases events with custom domains experience Zoom integration error. Luckily there are some simple troubleshooting steps to resolve this error.

  1. Open an incognito window
  2. Go to your event using the original HeySummit subdomain (eventname.heysummit.com) instead of the custom domain. You can find the HeySummit subdomain in your Dashboard by going to Event Setup > Settings > Event Domain.
  3. Once you are signed in go through the steps to connect the Zoom integration.
  4. Go to Event Setup > Webinar Providers to check the status of the connection. You should see a Zoom logo with a green status icon that says Active.

Once you connect your Zoom account using these steps it should work normally and you won't need to use the incognito window to keep it connected.

If you are still seeing an error after going through these steps please contact our support team.