Scenario

You've enabled your live chat following these steps. Now you want to know how to moderate what people say in this area. Remember, only Attendees with a ticket to that session can access and message using this feature.

Quick start

  1. Make sure you're logged in as an Event Organizer, Speaker, Host, or Team Member and head to the live session page via Content > Talks > ... > Preview Public Page> View Post. You can access the page as a Speaker through your Speaker Dashboard.
  2. To moderate a user, click a message that someone has sent, click on the three dots (...) next to one of their messages. 



  3. To delete a message, then click on Remove message > Remove.
     


  4. To ban an attendee from using the chat further for that one session, click on the three dots (...) next to one of their messages and then on Ban this user

  5. This is what an attendee will see once they're banned from the live chat. Note that their messages will still appear in the chat unless you remove them.
  6. If you want to unban an attendee, click on the three dots and select un-ban this user, and they'll be able to continue posting comments on the chat.





If you have any questions, get in touch with our team at support@heysummit.com.