Scenario

You were setting up your Custom Domain for your event and all of a sudden are seeing an error when you try to visit your event site. 

Quick Fix

  1. The first step is to log into your event using the original HeySummit subdomain. This is the original URL of your event site. It can be found under Event Setup > Settings > Event Domain > HeySummit subdomain. If you can't access this settings area and you don't remember what the HeySummit subdomain is, email support@heysummit.com and we can help you with this.
  2. Head to Event Setup > Settings > Event Domain and delete what you have entered in the Custom Domain field.
  3. You can then start configuring your CNAME DNS record again, following the steps in our handy help doc
  4. Once you've made a change to your DNS record, you can then go back to your HeySummit settings and update the Custom Domain field under Event Setup > Settings > Event Domain to match your chosen subdomain, and hit Save.
 
Top tips:
  • Make sure 'custom.heysummit.com' is in the data field of the CNAME record in your DNS provider. By doing so, you're telling our system that you'll be redirecting a user to HeySummit. Handy hint - you can use this site to check where your CNAME is pointing.
  • Be sure to complete these steps in the order listed above - this is important.
  • Note that it can take up to 48 hours for a DNS record to propagate globally, so you may not immediately see the results.
 
Please also note that as your DNS provider is external to HeySummit, our ability to help troubleshoot problems off-platform is limited. If you need direction in configuring your CNAME, we recommend reaching out to your DNS provider's support team.