Scenario

You finished setting up your ticket system with different restrictions, and when you test your setup, you notice you're able to add sessions to your schedule which are not included in your ticket. 

Quick Start

HeySummit is designed so Event Organizers have the opportunity to upsell their attendees by allowing them to view and register for other sessions outside of their current ticket permissions. This is why attendees can enter their email address under a talk or add it to their personal schedule. When a session is added to an attendee's personal schedule this means they will receive email reminders about these sessions. However, when the sessions goes live, they won't actually be able to view video content unless they have a ticket with the appropriate permissions. 

Here's what an attendee would see if they tried to watch a session that they didn't have a ticket for:

To limit the sessions that attendees can add to their personal schedule at checkout to only the ones their ticket will allow them access to, head to Event Setup > Settings > Event Basics > Talks/categories limited by tickets? and check this option to enable this.

 

 

Please note, this will only limit the sessions/categories seen during checkout. Your attendees will still be able to add other sessions to their personal schedule (register their interest) via the event schedule or session page before it goes live. If they do this, they will not be able to see the content and will be prompted to purchase a pass when the event goes live if their ticket doesn't include this session.

If you export your registration list for a talk, then please be aware this list will also include those who may have completed their order to secure a ticket that doesn't allow access to that talk.