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Troubleshooting
Webinar Providers/ Host Connections
10
I'm seeing a "Zoom Token Invalidated" error
Your replay on Spotlightr isn't working
You're having trouble playing videos uploaded to Vimeo
You picked 'HTML5 Video' as your pre-recorded or replay video provider and the video won't play
My webinar links are stuck on "creating speaker URLs"
View all 10
Payments
8
You’re experiencing problems with payment
You want to troubleshoot setting up Stripe
Why have I not received my payout?
You want to issue a refund
You want to know about taxes and fees when it comes to your tickets on HeySummit
View all 8
Event Access
8
Why can't I login with my Magic Link?
You're seeing an error when signing up for HeySummit with the phone number field
You can't sign in to your affiliate dashboard
What happens if I make a speaker or session "inactive"?
Troubleshooting attendee access issues when your Event is live
View all 8
Customization
6
Your text on your landing page is off-centre
Your speaker headshot is not displaying correctly
Your promotional image has not been updated after changing a talk date
You're trying to set up a Custom Domain and now you no longer have access to your event
You're having trouble connecting your Zapier account
View all 6
Help Desk Software
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