Event Settings & Basics 5

• You want to know more about Branding & Content
• Your event domain
• Legal & GDPR
• You want to know what value HeySummit adds to your online event
• You have a question about GDPR

Header and Footer links 2

• Header Links
• Footer Links

Hosts and Webinar Providers 5

• Hosts
• Webinar Providers
• You're looking for the Video ID/ URL of your pre-recorded session, replay or livestream.
• You want HeySummit to integrate with your webinar platform
• You want to manage your streams from your computer

General Information 23

• Understanding the roles and permissions in your event
• You're trying to sign in as a team member
• You want to add a team member
• You want to know what an evergreen summit is
• You want to know what a test event is

View all 23

HeySummit 101 5

• HeySummit 101: set up your summit
• You're wondering if HeySummit is a webinar platform
• You've mastered the basics and want to get serious about summits - Legacy Content
• You want to know what you should check before your event goes live
• You want to try a HeySummit demo

Tickets 14

• You want to offer a discounted ticket price for a limited time only
• You want to know what Pre-Registration is
• You want to set up a group ticket or bulk-purchase ticket.
• You want to know if you can sell all-access passes for an inactive event
• You want to know how to connect your Stripe account

View all 14

Registration 9

• You're wondering what counts as an active event on your event quota
• You want to know what happens if you turn off registrations
• You want to know what happens if you select "require lead capture" in your settings
• You want to know if HeySummit operates a registration front-end for in-person (offline) events
• You want to know how you can take donations on HeySummit

View all 9

Speakers 15

• You want to create and edit a speaker application form on your landing page
• You want your speakers to preview the public pages of your talks
• You want your speakers to appear in a certain order
• You're interested in our Speaker Directory
• You want to send out Speaker login credentials

View all 15

Customization 56

• You want to use Custom CSS
• Add your custom email
• You want to upload or edit assets and swipe copies
• You want your attendees to network during your event
• You want to upload custom promo images

View all 56

Talks 42

• Your text is being formatted incorrectly
• Your talk isn't showing up on your public page
• You're wondering why attendees can add sessions to their personal schedule that are not included in their ticket?
• You want to know if you can limit the number of attendees in a session
• You want to upload a pre-recorded talk

View all 42

Attendees 22

• You want to know how attendees log into an event.
• I wasn't able to complete my purchase for the event that I want to attend
• You want understand the user experience from a mobile device
• You want to know what your attendee quota is
• You want to remove an attendee from your live event

View all 22

HeyConnect 3

• HeyConnect (1): An Introduction to HeySummit & HeyConnect
• HeyConnect (2): The Basics of a HeySummit Integration
• HeyConnect (3): Protocols

Accounts 7

• You want to know how the Success/Business Plan works
• You want to set up your payout information
• You want to know if you can change the Event Organizer details
• You want to know if there's a transaction fee for free events
• You want to know if HeySummit can send you a W9 form

View all 7

Email templates 21

• Customizing Email Templates
• Email Settings
• Your attendee or speaker wants to unsubscribe from all event emails
• You want to test out your email templates
• You want to set up DKIM signatures for your custom email address

View all 21

Live Sessions 13

• You want to know how you can run overlapping sessions using Zoom Webinar
• You want to integrate an RTMP stream into HeySummit
• You want to set up Zoom Webinar
• You want to use Zoom webinar to allow audience interaction
• You want to know how attendees can join your live session

View all 13

Custom Stream 35

• You want to use Zoom Meetings for your session
• You want to use Zoho Meeting with HeySummit
• You want to use Webinato with HeySummit
• You want to use WebinarNinja with HeySummit
• You want to use Webex with HeySummit

View all 35

Pre-recorded & Embeds 14

• I want to prevent people from sharing my Youtube or Vimeo videos off-platform
• You want to use Wistia with HeySummit
• You want to use Loom to provide pre-recorded video sessions
• You want to test embedding- Facebook or Disqus
• You want to know how to set up a pre-recorded session or replay using Vidalytics

View all 14

Webinar Providers/ Host Connections 10

• I'm seeing a "Zoom Token Invalidated" error
• Your replay on Spotlightr isn't working
• You're having trouble playing videos uploaded to Vimeo
• You picked 'HTML5 Video' as your pre-recorded or replay video provider and the video won't play
• My webinar links are stuck on "creating speaker URLs"

View all 10

Payments 8

• You’re experiencing problems with payment
• You want to troubleshoot setting up Stripe
• Why have I not received my payout?
• You want to issue a refund
• You want to know about taxes and fees when it comes to your tickets on HeySummit

View all 8

Event Access 8

• Why can't I login with my Magic Link?
• You're seeing an error when signing up for HeySummit with the phone number field
• You can't sign in to your affiliate dashboard
• What happens if I make a speaker or session "inactive"?
• Troubleshooting attendee access issues when your Event is live

View all 8

Customization 6

• Your text on your landing page is off-centre
• Your speaker headshot is not displaying correctly
• Your promotional image has not been updated after changing a talk date
• You're trying to set up a Custom Domain and now you no longer have access to your event
• You're having trouble connecting your Zapier account

View all 6

Analytics 17

• You're looking for a list of HeySummit cookies
• You want to use UTMs for your HeySummit event
• You want to use Google Analytics with your summit page
• You want to track attendees' social shares
• You want to monitor your attendee numbers, tickets sold, affiliate payouts and revenue

View all 17

Marketing & Giveaways 28

• You want to upsell your summit after it ends
• You want to know how affiliate payouts are tracked
• You want to set up speakers as affiliates
• You want to set up an affiliate program
• You want to set up a speaker-level giveaway

View all 28

Billing 1

• Refund Policy