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Knowledge base
Getting started
Event Settings & Basics
5
Branding & Content information
Event domain
Legal & GDPR
What value does HeySummit add to your online event?
GDPR Questions
Header and Footer links
2
Header Links
Footer Links
Hosts and Webinar Providers
5
Hosts
Webinar Hosts
Finding Video ID/URL for a pre-recorded session, video or livestream
Integrating HeySummit with a webinar platform
Managing streams from your computer
General Information
24
Understanding the roles and permissions in your event
Signing in as a team member
Adding a team member
What is an evergreen summit?
What is a test event?
View all 24
HeySummit 101
5
HeySummit 101: set up your summit
Is HeySummit is a webinar platform?
Levelling up: The Club
What should you check before your event goes live?
Finding a HeySummit demo
Event Management
Tickets
14
Offering a discounted ticket price for a limited time
What is Pre-Registration?
Setting up a group ticket or bulk-purchase ticket
Selling all-access passes for an inactive event
Connecting your Stripe account
View all 14
Registration
10
Active events quota
How to publish (or un-publish) your summit page
Turning off registrations
Selecting "require email up-front"
You want to know if HeySummit operates a registration front-end for in-person (offline) events
View all 10
Speakers
15
How to create and edit a speaker application form on your landing page
You want your speakers to preview the public pages of your talks
Ensuring speakers appear in a certain order
Speaker Directory
Sending out Speaker login credentials
View all 15
Customization
57
Using Custom CSS
Adding a custom email
Uploading or editing assets and swipe copies
You want your attendees to network during your event
Uploading custom promo image
View all 57
Talks
43
Incorrect text format
How to ensure your talk is visible
Why can attendees add sessions that are not included in their ticket?
You want to know if you can limit the number of attendees in a session
Uploading a pre-recorded talk
View all 43
Attendees
22
You want to know how attendees log into an event.
Purchasing problem
Understanding the user experience from a mobile device
How to find the attendee quota
Removing an attendee from a live event
View all 22
HeyConnect
3
HeyConnect (1): An Introduction to HeySummit & HeyConnect
HeyConnect (2): The Basics of a HeySummit Integration
HeyConnect (3): Protocols
Accounts
8
Currency exchange
How does the Success/Business Plan work?
Setting up your payout information
You want to know if you can change the Event Organizer details
You want to know if there's a transaction fee for free events
View all 8
Emails
Email templates
21
Customizing Email Templates
Email Settings
Your attendee or speaker wants to unsubscribe from all event emails
You want to test out your email templates
You want to set up DKIM signatures for your custom email address
View all 21
Video Settings
Live Sessions
14
You want to know how you can run overlapping sessions using Zoom Webinar
You want to integrate an RTMP stream into HeySummit
You want to set up Zoom Webinar
You want to use Zoom webinar to allow audience interaction
You want to know how attendees can join your live session
View all 14
Custom Stream
35
You want to use Zoom Meetings for your session
You want to use Zoho Meeting with HeySummit
You want to use Webinato with HeySummit
You want to use WebinarNinja with HeySummit
You want to use Webex with HeySummit
View all 35
Pre-recorded & Embeds
15
I want to prevent people from sharing my Youtube or Vimeo videos off-platform
You want to use Wistia with HeySummit
You want to use Loom to provide pre-recorded video sessions
You want to test embedding- Facebook or Disqus
You want to know how to set up a pre-recorded session or replay using Vidalytics
View all 15
Troubleshooting
Webinar Providers/ Host Connections
9
"Zoom Token Invalidated" error
Replay on Spotlightr problem
You're having trouble playing videos uploaded to Vimeo
'HTML5' Video Problem
Webinar links troubleshooting "creating speaker URLs"
View all 9
Payments
8
Payment problem
Setting up Stripe troubleshooting
Why have I not received my payout?
Issuing a refund
Tax and fee information for tickets on HeySummit
View all 8
Event Access
8
Magic Link Troubleshooting
Phone number field error on sign up
Signing in to your affiliate dashboard problem
What happens if I make a speaker or session "inactive"?
Troubleshooting attendee access issues when your Event is live
View all 8
Customization
6
How to centre your landing page text
Speaker headshot display problem
Promotional image troubleshooting after changing a talk date
Setting up a Custom Domain and now you no longer have access
Problem with connecting your Zapier account
View all 6
Marketing & Analytics
Analytics
17
HeySummit cookie list
Using UTMs for your HeySummit event
Using Google Analytics with your summit page
Tracking attendees' social shares
Monitoring your attendee numbers, tickets sold, affiliate payouts and revenue
View all 17
Marketing & Giveaways
28
Upselling your summit
How affiliate payouts are tracked
Setting up speakers as affiliates
Setting up an affiliate program
Setting up a speaker-level giveaway
View all 28
HeySummit
Billing
1
Refund Policy