Bring your audience together

Event Settings & Basics 10

• Branding & Content
• Add your custom email
• Your event domain
• Promo Banner
• You want to know what value HeySummit adds to your online event

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Header and Footer links 2

• Header Links
• Footer Links

Email Templates 2

• Customizing Email Templates
• Email Settings

Registration Fields 1

• Registration Fields

Hosts and Webinar Providers 3

• You're looking for the Video ID/ URL of your pre-recorded session, replay or livestream.
• You want to know how you can run overlapping sessions using Zoom Webinar?
• You want HeySummit to integrate with your webinar platform

Categories, Speakers and Talks 1

• You want to create and edit a speaker application form on your landing page

Tickets, Coupons and Affiliates 1

• You want to know how affiliate payouts are tracked

General Information 11

• You want to know what an evergreen summit is
• You want to know what a test event is
• You want to know if you can change your subscription plan after your event is over
• You want to know how to start a HeySummit trial
• You want to know how long it will take to set up your summit

See all 11 articles

HeySummit 101 2

• You're wondering if HeySummit is a webinar platform
• You want to know what you should check before your event goes live

HeySummit Guide 2

• HeySummit 101: set up your summit
• You've mastered the basics and want to get serious about summits

Tickets 10

• You want to offer a discounted ticket price for a limited time only
• You want to know what Pre-Registration is
• You want to know if you can sell all-access passes for an inactive event
• You want to change the currency of your tickets
• What happens if I delete a ticket?

See all 10 articles

Registration 8

• You're wondering what counts as an active event on your event quota
• You want to publish (or un-publish) your summit page
• You want to know what happens if you turn off registrations
• You want to know what happens if you select "require lead capture" in your settings
• You want to know if HeySummit operates a registration front-end for in-person (offline) events

See all 8 articles

Speakers 10

• You're interested in our Speaker Directory
• You want to import Speakers to your Event
• You want to bulk delete your Speakers
• Your sponsor wants to lead source from your summit attendees
• Your speakers aren't showing up on your summit's public page

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Customization 50

• You want to use Custom CSS
• You want to upload or edit assets and swipe copies
• You want to upload custom promo images
• You want to update your strapline
• You want to set up footer links

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Talks 35

• Your text is being formatted incorrectly
• Your talk isn't showing up on your public page
• You're wondering why attendees can add sessions to their personal schedule that are not included in their ticket?
• Can I limit the number of attendees in a session?
• You want to upload a pre-recorded talk

See all 35 articles

Attendees 18

• You want to know how attendees log into an event.
• I wasn't able to complete my purchase for the event that I want to attend
• You want understand the user experience from a mobile device
• You want to know what your attendee quota is
• You want to remove an attendee from your live event

See all 18 articles

HeyConnect 3

• HeyConnect (1): An Introduction to HeySummit & HeyConnect
• HeyConnect (2): The Basics of a HeySummit Integration
• HeyConnect (3): Protocols

Email templates 19

• Your attendee or speaker wants to unsubscribe from all event emails
• You want to test out your email templates
• You want to set up DKIM signatures for your custom email address
• Can I see whether emails have been sent to attendees and speakers ?
• You want to reset your email templates to the default text

See all 19 articles

Live Sessions 4

• You want to integrate an RTMP stream into HeySummit
• You want to set up Zoom Webinar
• You want to use Zoom webinar to allow audience interaction
• You want to know how attendees can join your live session

Custom Stream 28

• You want to use Zoom Meetings for your session
• You want to use Zoho Meeting with HeySummit
• You want to use Webinato with HeySummit
• You want to use WebinarNinja with HeySummit
• You want to use Webex with HeySummit

See all 28 articles

Pre-recorded & Embeds 9

• I want to prevent people from sharing my Youtube or Vimeo videos off-platform
• You want to use Wistia with HeySummit
• You want to know how to set up a pre-recorded session or replay using Vidalytics
• You want to embed your Crowdcast session within your Heysummit page
• You want to embed a Twitch Stream within Heysummit

See all 9 articles

Webinar Providers/ Host Connections 10

• I'm seeing a "Zoom Token Invalidated" error
• Your replay on Spotlightr isn't working
• You're having trouble playing videos uploaded to Vimeo
• You picked 'HTML5 Video' as your pre-recorded or replay video provider and the video won't play
• My webinar links are stuck on "creating speaker URLs"

See all 10 articles

Payments 5

• You’re experiencing problems with payment
• You want to troubleshoot setting up Stripe
• Why have I not received my payout?
• You want to issue a refund
• You want to know how HeySummit handles VAT for your Event Organizer subscription

Event Access 6

• Why can't I login with my Magic Link?
• You're seeing an error when signing up for HeySummit with the phone number field
• You can't sign in to your affiliate dashboard
• What happens if I make a speaker or session "inactive"?
• Troubleshooting attendee access issues when your Event is live

See all 6 articles

Customization 6

• Your text on your landing page is off-centre
• Your speaker headshot is not displaying correctly
• Your promotional image has not been updated after changing a talk date
• You're trying to set up a Custom Domain and now you no longer have access to your event
• You're having trouble connecting your Zapier account

See all 6 articles

Analytics 15

• You're looking for a list of HeySummit cookies
• You want to use UTMs for your HeySummit event
• You want to use Google Analytics with your summit page
• You want to track attendees' social shares
• You want to monitor your attendee numbers, tickets sold, affiliate payouts and revenue

See all 15 articles

Marketing & Giveaways 24

• You want to upsell your summit after it ends
• You want to try a HeySummit demo
• You want to set up speakers as affiliates
• You want to set up an affiliate program
• You want to set up a speaker-level giveaway

See all 24 articles