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Knowledge base
Getting started
Event Settings & Basics
5
You want to know more about Branding & Content
Your event domain
Legal & GDPR
You want to know what value HeySummit adds to your online event
You have a question about GDPR
Header and Footer links
2
Header Links
Footer Links
Hosts and Webinar Providers
5
Hosts
Webinar Providers
You're looking for the Video ID/ URL of your pre-recorded session, replay or livestream.
You want HeySummit to integrate with your webinar platform
You want to manage your streams from your computer
General Information
23
Understanding the roles and permissions in your event
You're trying to sign in as a team member
You want to add a team member
You want to know what an evergreen summit is
You want to know what a test event is
See all 23 articles
HeySummit 101
5
HeySummit 101: set up your summit
You're wondering if HeySummit is a webinar platform
You've mastered the basics and want to get serious about summits - Legacy Content
You want to know what you should check before your event goes live
You want to try a HeySummit demo
Event Management
Tickets
14
You want to offer a discounted ticket price for a limited time only
You want to know what Pre-Registration is
You want to set up a group ticket or bulk-purchase ticket.
You want to know if you can sell all-access passes for an inactive event
You want to know how to connect your Stripe account
See all 14 articles
Registration
10
You're wondering what counts as an active event on your event quota
You want to publish (or un-publish) your summit page
You want to know what happens if you turn off registrations
You want to know what happens if you select "require lead capture" in your settings
You want to know if HeySummit operates a registration front-end for in-person (offline) events
See all 10 articles
Speakers
15
You want to create and edit a speaker application form on your landing page
You want your speakers to preview the public pages of your talks
You want your speakers to appear in a certain order
You're interested in our Speaker Directory
You want to send out Speaker login credentials
See all 15 articles
Customization
56
You want to use Custom CSS
Add your custom email
You want to upload or edit assets and swipe copies
You want your attendees to network during your event
You want to upload custom promo images
See all 56 articles
Talks
42
Your text is being formatted incorrectly
Your talk isn't showing up on your public page
You're wondering why attendees can add sessions to their personal schedule that are not included in their ticket?
You want to know if you can limit the number of attendees in a session
You want to upload a pre-recorded talk
See all 42 articles
Attendees
22
You want to know how attendees log into an event.
I wasn't able to complete my purchase for the event that I want to attend
You want understand the user experience from a mobile device
You want to know what your attendee quota is
You want to remove an attendee from your live event
See all 22 articles
HeyConnect
3
HeyConnect (1): An Introduction to HeySummit & HeyConnect
HeyConnect (2): The Basics of a HeySummit Integration
HeyConnect (3): Protocols
Accounts
7
You want to know how the Success/Business Plan works
You want to set up your payout information
You want to know if you can change the Event Organizer details
You want to know if there's a transaction fee for free events
You want to know if HeySummit can send you a W9 form
See all 7 articles
Emails
Email templates
21
Customizing Email Templates
Email Settings
Your attendee or speaker wants to unsubscribe from all event emails
You want to test out your email templates
You want to set up DKIM signatures for your custom email address
See all 21 articles
Video Settings
Live Sessions
13
You want to know how you can run overlapping sessions using Zoom Webinar
You want to integrate an RTMP stream into HeySummit
You want to set up Zoom Webinar
You want to use Zoom webinar to allow audience interaction
You want to know how attendees can join your live session
See all 13 articles
Custom Stream
35
You want to use Zoom Meetings for your session
You want to use Zoho Meeting with HeySummit
You want to use Webinato with HeySummit
You want to use WebinarNinja with HeySummit
You want to use Webex with HeySummit
See all 35 articles
Pre-recorded & Embeds
14
I want to prevent people from sharing my Youtube or Vimeo videos off-platform
You want to use Wistia with HeySummit
You want to use Loom to provide pre-recorded video sessions
You want to test embedding- Facebook or Disqus
You want to know how to set up a pre-recorded session or replay using Vidalytics
See all 14 articles
Troubleshooting
Webinar Providers/ Host Connections
10
I'm seeing a "Zoom Token Invalidated" error
Your replay on Spotlightr isn't working
You're having trouble playing videos uploaded to Vimeo
You picked 'HTML5 Video' as your pre-recorded or replay video provider and the video won't play
My webinar links are stuck on "creating speaker URLs"
See all 10 articles
Payments
8
You’re experiencing problems with payment
You want to troubleshoot setting up Stripe
Why have I not received my payout?
You want to issue a refund
You want to know about taxes and fees when it comes to your tickets on HeySummit
See all 8 articles
Event Access
8
Why can't I login with my Magic Link?
You're seeing an error when signing up for HeySummit with the phone number field
You can't sign in to your affiliate dashboard
What happens if I make a speaker or session "inactive"?
Troubleshooting attendee access issues when your Event is live
See all 8 articles
Customization
6
Your text on your landing page is off-centre
Your speaker headshot is not displaying correctly
Your promotional image has not been updated after changing a talk date
You're trying to set up a Custom Domain and now you no longer have access to your event
You're having trouble connecting your Zapier account
See all 6 articles
Marketing & Analytics
Analytics
16
You're looking for a list of HeySummit cookies
You want to use UTMs for your HeySummit event
You want to use Google Analytics with your summit page
You want to track attendees' social shares
You want to monitor your attendee numbers, tickets sold, affiliate payouts and revenue
See all 16 articles
Marketing & Giveaways
28
You want to upsell your summit after it ends
You want to know how affiliate payouts are tracked
You want to set up speakers as affiliates
You want to set up an affiliate program
You want to set up a speaker-level giveaway
See all 28 articles
HeySummit
Billing
1
Refund Policy
Community forums
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HeySummit Forums
Announcements
0
Questions
3
Integration with aWeber?
Posted by
E.G. Sebastian - Your Product-Development & Marketing Mentor
,
6 months ago
Last Reply
by E.G. Sebastian - Your Product-Development & Marketing Mentor
6 months ago
Customizing Affiliate SignUp Form
Posted by
Alex Ragozzino
,
6 months ago
Last Reply
by Alex Ragozzino
6 months ago
Hybrid / In-Person Ticket Option
Posted by
Alex Ragozzino
,
8 months ago
Last Reply
by Olga
7 months ago
Best Practices
0