Event Settings & Basics 5

• Branding & Content information
• Event domain
• Legal & GDPR
• What value does HeySummit add to your online event?
• GDPR Questions

Header and Footer links 2

• Header Links
• Footer Links

Hosts and Webinar Providers 5

• Hosts
• Webinar Hosts
• Finding Video ID/URL for a pre-recorded session, video or livestream
• Integrating HeySummit with a webinar platform
• Managing streams from your computer

General Information 24

• Understanding the roles and permissions in your event
• Signing in as a team member
• Adding a team member
• What is an evergreen summit?
• What is a test event?

See all 24 articles

HeySummit 101 5

• HeySummit 101: set up your summit
• Is HeySummit is a webinar platform?
• Levelling up: The Club
• What should you check before your event goes live?
• Finding a HeySummit demo

Tickets 15

• Offering a discounted ticket price for a limited time
• What is Pre-Registration?
• Setting up a group ticket or bulk-purchase ticket
• Selling all-access passes for an inactive event
• Connecting your Stripe account

See all 15 articles

Registration 10

• Active events quota
• How to publish (or un-publish) your summit page
• Turning off registrations
• Selecting "require email up-front"
• You want to know if HeySummit operates a registration front-end for in-person (offline) events

See all 10 articles

Speakers 15

• How to create and edit a speaker application form on your landing page
• You want your speakers to preview the public pages of your talks
• Ensuring speakers appear in a certain order
• Speaker Directory
• Sending out Speaker login credentials

See all 15 articles

Customization 56

• Using Custom CSS
• Adding a custom email
• Uploading or editing assets and swipe copies
• You want your attendees to network during your event
• Uploading custom promo image

See all 56 articles

Talks 43

• Incorrect text format
• How to ensure your talk is visible
• Why can attendees add sessions that are not included in their ticket?
• You want to know if you can limit the number of attendees in a session
• Uploading a pre-recorded talk

See all 43 articles

Attendees 23

• You want to know how attendees log into an event.
• Purchasing problem
• Understanding the user experience from a mobile device
• How to find the attendee quota
• Removing an attendee from a live event

See all 23 articles

HeyConnect 3

• HeyConnect (1): An Introduction to HeySummit & HeyConnect
• HeyConnect (2): The Basics of a HeySummit Integration
• HeyConnect (3): Protocols

Accounts 8

• Currency exchange
• How does the Success/Business Plan work?
• Setting up your payout information
• You want to know if you can change the Event Organizer details
• You want to know if there's a transaction fee for free events

See all 8 articles

Email templates 20

• Customizing Email Templates
• Email Settings
• Your attendee or speaker wants to unsubscribe from all event emails
• You want to test out your email templates
• You want to set up DKIM signatures for your custom email address

See all 20 articles

Live Sessions 13

• You want to know how you can run overlapping sessions using Zoom Webinar
• You want to integrate an RTMP stream into HeySummit
• You want to set up Zoom Webinar
• You want to use Zoom webinar to allow audience interaction
• You want to know how attendees can join your live session

See all 13 articles

Custom Stream 35

• You want to use Zoom Meetings for your session
• You want to use Zoho Meeting with HeySummit
• You want to use Webinato with HeySummit
• You want to use WebinarNinja with HeySummit
• You want to use Webex with HeySummit

See all 35 articles

Pre-recorded & Embeds 15

• I want to prevent people from sharing my Youtube or Vimeo videos off-platform
• You want to use Wistia with HeySummit
• You want to use Loom to provide pre-recorded video sessions
• You want to test embedding- Facebook or Disqus
• You want to know how to set up a pre-recorded session or replay using Vidalytics

See all 15 articles

Webinar Providers/ Host Connections 9

• "Zoom Token Invalidated" error
• Replay on Spotlightr problem
• You're having trouble playing videos uploaded to Vimeo
• 'HTML5' Video Problem
• Webinar links troubleshooting "creating speaker URLs"

See all 9 articles

Payments 8

• Payment problem
• Setting up Stripe troubleshooting
• Why have I not received my payout?
• Issuing a refund
• Tax and fee information for tickets on HeySummit

See all 8 articles

Event Access 8

• Magic Link Troubleshooting
• Phone number field error on sign up
• Signing in to your affiliate dashboard problem
• What happens if I make a speaker or session "inactive"?
• Troubleshooting attendee access issues when your Event is live

See all 8 articles

Customization 6

• How to centre your landing page text
• Speaker headshot display problem
• Promotional image troubleshooting after changing a talk date
• Setting up a Custom Domain and now you no longer have access
• Problem with connecting your Zapier account

See all 6 articles

Analytics 17

• HeySummit cookie list
• Using UTMs for your HeySummit event
• Using Google Analytics with your summit page
• Tracking attendees' social shares
• Monitoring your attendee numbers, tickets sold, affiliate payouts and revenue

See all 17 articles

Marketing & Giveaways 28

• Upselling your summit
• How affiliate payouts are tracked
• Setting up speakers as affiliates
• Setting up an affiliate program
• Setting up a speaker-level giveaway

See all 28 articles

Billing 1

• Refund Policy