Head to Revenue > Ticket Sales
Type the attendee name or email address into the search bar
Click on the three dots (...) next to the attendee record
Click Refund Purchase
Take a look at the details and click Save
You can notify your attendee it's been handled, and we'll take it from here and process the refund on our end ASAP
However, if the payout has been made (and you can check this by looking for a Payout Report), we no longer have your funds in escrow and fees have been taken from all the parties- we cannot reverse them.
This means you will need to refund attendees manually using either your bank or Stripe.
Please note, refunding an attendee does not remove their access. If you'd like to remove their access, head to Activity & Reporting > Attendees > ... > Delete.