Scenario

While setting up your Zapier account with HeySummit, you encounter the error message Unauthorised or Not Authenticated. Don't panic - this usually indicates that the account you're connecting to HeySummit doesn't have permission to access the data you're trying to reach.
 

Quick fix

  1. Make sure you have the right permissions. If you're acting in the capacity of a speaker or a team member, you do not have permission to connect the HeySummit account to Zapier. You must either log in as the HeySummit account holder or use the advanced API.
  2. If you are the HeySummit account holder, reconnect your application using the following steps:
  • Open the My Apps menu
  • Select Connect a New Account under Connected Accounts
  • Follow the instructions to enter your login information again

If you are the account owner and are still experiencing problems, contact us at support@heysummit.com with screenshots of your setup and we'll help you get it sorted!