Scenario

You're the HeySummit account holder and you are receiving emails from HeySummit stating that your payment was unsuccessful, or you've been locked out of your account until payment has been made.

Quick fix

  1. Ensure the card details on file are accurate and that you have sufficient funds in your account
  2. Check that your account and payment details are up-to-date. To do this, while still being logged into your account on your browser, open HeySummit in another window
  3. Select My Account on the top right corner
  4. Select Billing and adjust your details from there
  5. If payment is still unsuccessful, contact your bank. Sometimes banks may stop/ pause activity if they suspect any fraud- this is especially relevant for accounts outside of the UK as certain banks restrict or limit payments to non-local recipients
  6. If you receive another email saying payment was unsuccessful, please wait 24 hours before contacting us- it can take up to 24 hours before any account changes are reflected