Read on to find out how you can change the email address or name of an attendee
Attendees automatically receive a receipt email upon completing their checkout.
Do you or the business you work for need more information about data security, due to compliance rules within your company, organization or country? Read on to find out a bit more about how we can help you out.
You've encountered an error on the last page in the registration process for an event. What are the next steps you should take?
Your Summit is underway but it seems some of the emails haven't sent. We have some information about why this might be happening.
Are your attendees unable to access your event, or to view the sessions they want to? Here is a comprehensive guide of how you, the Event Organiser, can help them out.
Event Organizers, Team Members, Speakers, Hosts... what does it all mean? Read on to find out.
First, check your custom domain set-up. If you don't have one, visit our service status page.
Head to your event landing page to add a new component.
Head to Event Setup > Settings > Event Basics > Update.
Here are the tools to help bring your attendee experience to the next level.
To export a list by session head to Content > Talks. For your full list of attendees navigate to Activity & Reporting > Attendees.
Use our magic link login process to sign in as an attendee and access content
Do you want your event to be open to pre-registration? Learn more about what that means here.
To view your tickets click the 3 dots in the upper right corner of the landing page and then click on 'Purchases'
You see a charge from HeySummit but do not recall purchasing anything from the company.
Use our built-in chat feature or Disqus/ Facebook for threaded chats.
Here are some suggestions - whether baked in to our platform or via your webinar platform, the possibilities are endless.
Stripe, HeySummit, PayPal, debit/ credit cards - what currency-related fees are you and your attendees subject to?
Are you a speaker or attendee? Head here to unsubscribe from summit emails.